Charging cable. Share your link with friends who would also like to purchase a Tractive GPS tracker, and you'll both be rewarded for each new purchase! The user also undertakes not to threaten or harass third parties or other users and / or violate their (personal) rights. The declaration of withdrawal can also be made electronically by means of a sample withdrawal form, available at (. Emailed 5days ago about how to return this item for a refund & still no response from their so called happiness team. it's a very small GPS tracker for cats allowing them to stay nimble. A claim for reimbursement for already paid service fees cannot be made in this case. For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of purchase or renewal. Keep in mind: you can pay monthly, yearly, or every 2 or 5 years for your Tractive GPS subscription plan. This is applicable to: the usage of any hardware by the user, including (but not limited to) the respective smartphone or browser; the downloading of his own content or the content of a third-party; as well as. dissolve the contractual relationship prematurely and to delete the user’s profile. Company registration number FN 386930 s Linz Regional Court. Tractive, excellent customer service from the helpline (Alice) on advising the best tracker for my very active cockapoo. I returned the devices to Amazon and received a full refund on the devices, but Tractive will not refund, or even partially refund the subscription cost. Accuracy. via linked pages or banners) lead to contractual relationships exclusively between the user and the third-party provider. Tractive reserves the right to verify the accuracy in specific cases. FINAL RATING. Only works with Tractive GPS DOG 4; Not compatible with Tractive DOG and Tractive IKATI ; Securely attach your Tractive GPS tracker to your pet's collar or harness with the flexible rubber clip. The user agrees to comply with all relevant statutory provisions (such as Criminal Code [StGB], Pornography Act, Youth Protection Act, Prohibition Act, Telecommunications Act 2003 [TKG 2003], E-Commerce Act [ECG], Media Act, Copyright Act [UrhG], Act against Unfair Competition [UWG], Data Protection Act 2000 [DSG 2000], any personal rights arising from other laws such as the ABGB, etc) when posting content in his profile. Device: $79.95 (currently $59.95 with a 20% discount); Service plan: $9.95 with the monthly subscription, $7.95 with the yearly subscription, and $6.95 with the 2-year subscription. Proper use also includes compliance with all instructions, recommendations and the like that Tractive carries out at the time the subscription plan is activated or anytime thereafter on its homepage, in operating instructions and / or other documents made available to the user. Device Manual Tractive GPS Subscription Plans - Overview. The acceptance of the contract offer takes place either by the delivery of the goods or an express declaration of acceptance. The complete terms and conditions for deliveries to Germany can be found via, and the complete terms and conditions for deliveries to Austria can be found via, Slice it (only available for Germany): With the financing service from Klarna you can pay your purchase in flexible monthly instalments of at least 1/24 of the total amount (at least 6.95 €) or else according to the conditions stated in the checkout. You will neither be billed for nor receive the benefits of the cancelled subscription after … "). In the case of access by third parties to the reserved goods - in particular through garnishments - the customer undertakes to point out Tractive's ownership rights and to notify them immediately. Great to hear that you are more than satisfied with the Tractive GPS! The Tractive GPS 3G Pet Tracker comes with the following items. The following terms and conditions apply to the future use of. The cheapest price you can get for a two-year period with Tractive's premium plan and the device itself is $194.98. Usually, we promise to reply in 24 hours during the business time - but unfortunately, we have got a slight delay here, this is the reason why you did not get a response so far. 8.1/10. In case of return of goods, Tractive is entitled to charge incurred shipping and handling charges. Location sharing with friends and family with this Tractive tracker. So your dog and cat are safe 24/7 in over 150 countries worldwide. In the end, after the failure of the second device to resolve the issue, and after MUCH argument with the CS team, we were able to get a partial refund on the unused portion of the multi-year subscription I had forked out for, but not for the device...nor the two months of subscription I have paid for with zero value gained and just a large amount of agro. Tractive reserves the right to make partial deliveries of available products before this date. This choice of law applies to a consumer only if it does not restrict any mandatory statutory provisions of the state in which the consumer has his/her domicile or habitual residence. 9.5/10. We will certainly take it into consideration! Shipping and Delivery. If the charge is pending, you canʼt request a refund yet. Find interesting articles about dogs, cats and other pets. Regarding business-to-business transactions the liability lapses in 6 months, regarding business-to-customer from the knowledge of the customer / user of the damage and the party at fault. "), in addition to the definitions given in parentheses, are subject to the following definitions: Software applications for mobile devices (smartphone / tablet) or web applications (https://my.tractive.com) which (partially) provide access to the services of online tracking within the framework of the selected subscription plan; : Contracting party of Tractive, whereby in the area of online tracking, the term "user" and in the area of the online shop the term "customer" will be preferred. The publication of data of third parties (e.g. Expensive lesson learned. All goods delivered by Tractive remain solely the property of Tractive until full payment is received. What Is Tractive Austria's Return Policy? GPS Tracker. Tractive confirms the receipt of the customer's order by sending a confirmation email. We are sure we will sort this out so that you will have a working GPS Tracker for your beloved dog. Finding your dog or cat has never been easier. If the user has reason to believe that the credentials have been compromised in any way, the user is obliged to change the respective password immediately. I purposefully did not update the card as i was not planning to renew my subscription. Get a Tractive GPS tracker. 18 November 2020. App. Accuracy. Downtimes due to maintenance, software updates, and circumstances (such as mobile data transmission technical issues, network coverage issues, connectivity issues, availability issues with one or more mobile service providers) are outside Tractive's direct control and, therefore, permanent availability cannot be guaranteed. Accuracy. With registration according to Point II, the customer expressly accepts these terms and conditions and the privacy policy. So our Tractive experiment cost us 56 Swiss Francs for 3 weeks. Discover the secret life of your cat! The five-year plan comes with the best rate over the monthly rate. Additionally Tractive refuse to refund the £66.99 compulsory annual subscription if the refund is requested after 7 days on the grounds that "We have found that in most cases 7 days is a sufficient time frame to notify us that a customer decides to undo the payment for any reason". Absolutely disgusting service that does not reach any of their “core values” I ordered a bundle offer which included a collar. Tracker ordered, delivered, set-up and in use within 7 days. All you need in one box. They agreed to refund us the annual fee however they wouldn't send us a new tracker. The Tractive GPS dog tracker communicates through cell phone towers to give you 24/7 information on your pet’s whereabouts. It comes with built-in LTE for accurate tracking and optimum connectivity when It is sufficient if the consumer (customer) announces the withdrawal within the withdrawal period. Together, "users" and "customers" are also referred to as "contracting parties". Hi! If you ever need any additional information about using the Tractive GPS tracker and app, subscription plans, and more, check out the Tractive Help Center at help.tractive.com There we've compiled the most frequently asked customer questions and answers, so you can … You can find your unique Refer a Friend link in the Account section of the app. Range. Pricing. Rubber clip. GPS tracker. You can also see the usual places they visit with the heatmap, get alerts if they wander too far away, monitor their activity and explore many other exciting features. I need a refund also. The presentation of the goods in the online shop does not constitute a binding offer by Tractive to conclude a purchase contract. Although Tractive makes every effort to provide the user with a secure data connection, Tractive cannot guarantee that the transport of data via third-party systems, in particular the Internet or telecommunications networks, will not be tracked, recorded or falsified by third parties. Payment is to be made to Klarna: Get first. Tractive is not liable for damages caused by improper use of the tracker or services and/or use of the tracker for purposes other than those for which it is intended. The Tractive GPS dog tracker communicates through cell phone towers to give you 24/7 information on your pet’s whereabouts. More Less. FINAL RATING. Annual Premium Subscription Plan Now $83.90 --- Sale Monthly Basic Plan Now $8.99 --- Sale 2-Year Premium Subscription Plan Now $139 --- Sale ... With Tractive Live GPS Tracking you can monitor where your pet is at any time, from anywhere – right from your smartphone. Getting Started. The tracker simply snaps onto it's mount on the collar. Further information regarding part payment including terms and conditions and Standard European Consumer Credit Information can be found via. The customer is hereby merely requested to submit an offer by placing an order. By clicking the "Order Now" button - after Tractive has provided the customer with the pre-contractual information for consumers according to Section 5a KSchG and Section 4 FAGG and the customer has confirmed receipt of this information – the customer provides a binding offer for the selected subscription plan (offer). Pricing. , which is provided to and brought to the attention of the customer prior to the submission of the contract within the scope of the pre-contractual information for consumers Section 5a KSchG and Section 4 FAGG. Features. It's not too obtrusive on a collar. Love it! Features. Visit Website. We send you everything you need to stay connected to your dog. The more you pay in advance, the higher the savings! Sign Up for Tractive Emails. Except as required by law, Tractive will not be liable for any damages that may result from the use of content made available through the online and mobile services or other forms of use of the online services. All declarations of a legally binding nature based on these terms and conditions must be sent to the last known address of the other contracting party. The charges listed by Tractive for the respective subscription plan include, unless otherwise stated, any value added tax applicable to the services. Subscription plan starting at £3.75 / Month Tractive GPS trackers require a subscription plan. Warranty. However, I have received some questions about how to setup the device and some other questions and mis-understandings about the data subscription plans. The company also offers the 14 days refund of tracker if you have poor service of AT&T and T-Mobile in your area. After the charge goes through, try to request a refund again. In case of slight negligence Tractive is liable only for personal injury. By confirming the order in the online shop, the customer makes a binding offer directed to the conclusion of a purchase contract for the goods in the shopping cart. To request a refund on a subscription and/or Solution you purchased from a physical bricks-and-mortar store, the iTunes app store or any other reseller (not mentioned above), rather than directly from us, please contact the reseller regarding its cancellation and refund policy and any request for a refund. Orders placed directly with Autodesk: To receive a full refund for a monthly subscription purchased from Autodesk, you must return it within 15 days of the initial purchase or renewal. Pricing. Visit Website. FINAL RATING. Basic Package offers the GPS Tracking with the 2 to 60 minutes interval and unlimited live tracking with 2-3 seconds interval and that’s it. Subscription charges apply - Choose a plan starting from £3.33 per month upon setting up the device SPECIFICATIONS Tractive GPS Cat Tracker Collar Specs Once the cat tracking device is attached to your pet, the weight is (30g). In the event of a third-party claim, the user is required to promptly, truthfully and completely disclose to Tractive any information that is necessary for an examination of the claims and a defense. Download the free Tractive GPS app for iOS or Android, or access the app from any web browser. The prices for the individual products are listed in the online shop. You don't need to cancel. No need to insert a sim card or worry about international roaming. It’s the best tracker there is on the market - we have tested others, and can tell for sure - Tractive has the best range (worldwide), and the best battery life (over 4 days). The Tractive GPS dog tracker communicates through cell phone towers to give you 24/7 information on your pet’s whereabouts. For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of purchase or renewal. Finding your dog or cat has never been easier. Opt in for the newsletter and you never know what surprises you can get. Range. The contracting party is responsible to notify Tractive about any changes to its shipping or billing address, as long as the contractual transaction is not mutually fulfilled. If you aren't happy with it for any reason during those 14 days, you can return it and cancel your subscription for a refund. If you ever need information about using the Tractive GPS tracker and app, subscription plans, and more, check out the Tractive Help Center at help.tractive.com There we've compiled the most frequently asked customer questions and answers, so you can receive help with your tracker anytime it's needed. The withdrawal period regarding the delivery of goods (online shop) begins on the day on which the consumer (customer) or a third party appointed by him, who is not the carrier, obtains possession of the goods. If you choose to get a refund, the subscription will go into View Only or reduced functionality mode immediately. The transfer of individual rights and obligations from these terms and conditions is only allowed with the written consent of the other contracting party. Pseudonyms are not allowed. Orders placed directly with Autodesk: To receive a full refund for a monthly subscription purchased from Autodesk, you must return it within 15 days of the initial purchase or renewal. Additionally Tractive refuse to refund the £66.99 compulsory annual subscription if the refund is requested after 7 days on the grounds that "We have found that in most cases 7 days is a sufficient time frame to notify us that a customer decides to undo the payment for any reason". Pricing. Range. Hello Gern, Thank you for your kind review. In case of pre-orders or unavailable / out-of-stock products, the delivery takes place immediately after availability of the respective product. Kind regards, Karolin, Tractive Customer Happiness Manager any usage of content, data or information provided by Tractive. Unless otherwise stated in the order confirmation, Tractive will ship the goods within 1-4 working days after receipt of payment. Email address. “The device features real-time GPS and is the first tracker that doesn't require a subscription.” “Providing real-time GPS tracking with pet activity monitoring, it's the ideal device for the pet-obsessed.” “Findster's GPS Pet Tracker Locates Missing Pets Without A Monthly Fee.” Know where your Pet is in Real Time. | Read 81-100 Reviews out of 5,639. It also requires a subscription and Tractive offers the two types of packages. Charger. 9.5/10. Pay Now (Sofort direct banking): Your account will be debited directly after placing your order. No need to insert a sim card or worry about international roaming. The Tractive IKATI shows the live location of your cat i n the free Tractive GPS app on your smartphone or in your web browser. The respective instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. In this case the contracting parties commit to replace the invalid / illegitimate provision by one that is effective in law and valid and corresponds in its economic impact with the replaced provision - as far as possible and legally permissible. The assertion of any further damage remains unaffected. In case a user interferes with the operation of the services through manipulation of the software, proprietary software or gains automated access to the Tractive software, Tractive is entitled to cancel the services immediately and terminate the subscription plan or contractual relationship without notice. I sent them an email requesting a refund for the two additional subscriptions which I had paid along with my problem. Should clauses of these terms and conditions be legally invalid and / or illegitimate or become invalid over time, the legal validity and validity of the remaining provisions is not affected. Regarding business-to-consumer transactions the provisions of the KSchG and FAGG further apply. If a declaration is forwarded to the last known address, it is deemed to have been received by the respective contracting party. Get a Tractive GPS tracker. What's in the Box. Find honest and helpful reviews for Tractive GPS 3G Pet Tracker at Chewy.com. Agreements deviating from or additional to these terms and conditions - in particular general business or purchasing conditions of the contracting party - shall only become part of the contract if they have been expressly confirmed by Tractive in writing. Tractive reserves the right - in the event of violations of this agreement or parts of this agreement, to: delete part or all of the content provided by the user, to temporarily or permanently block the user and / or. Only after this period has expired, the customer is entitled to withdraw from the contract after setting a reasonable grace period. With regard to data transmission via radio technology, Tractive works almost worldwide (see country survey at, In the future, these General Terms and Conditions (hereinafter referred to as ". Join our pack and get pawsome updates: Unique membership discounts and fluffy tips for all parents! Tractive GPS comes with a 12-month warranty and free replacements during the service period. Notify me. HUNTER® Cat Collar. The charges listed by Tractive for the respective subscription plan include, unless otherwise stated, any value added tax applicable to the services. Compare Ratings. When using older technologies, outdated apps or outdated devices, the user may not be able to use the services completely or not at all. Compare Ratings. For exact details on Tractive's refund policy, please contact the support staff directly. You'll have 14 days to decide if Tractive is right for you. We do not grant refunds on those purchases. If the goods are not accepted by the customer, Tractive is entitled to reduce the refund amount by the charged carrier costs for shipping back the goods. 19 people found this helpful . The user must use the services provided by Tractive as intended and refrain from actions which harm or endanger Tractive, other Tractive users or any third parties and / or the availability of the services for other users. https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0, https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_at/invoice?fee=0, https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/account, https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/user, https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_at/user, http://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy. The return and refund policy for all Tractive GPS products is as follows: Click here to begin your return claim if you are still within 14 days of purchase. App. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement for Germany via, The contracting party is responsible to notify Tractive about any changes to its shipping or billing address, as long as the contractual transaction is not mutually fulfilled. If the transaction is not a business-to-customer transaction, any claim or dispute arising in connection with these Terms and Conditions shall be decided exclusively by a court of competent jurisdiction located in Linz, Austria. On Austrian Jurisdiction prepayments can not be shared with anyone, including employees of,. Following payment options use mobile / cellular networks to send the GPS location of sample! Offers that can be used with the Tractive GPS dog tracker communicates through cell phone towers to you. Will sort this out so that you are enjoying the Tractive GPS dog tracker communicates through cell phone to. Period has expired, the customer that the order confirmation does not reach of... And product from Tractive, an Austria-based company that specializes in pet wearables and pet-related apps an up-to-date Tractive.!, and share your own experience damages in all cases of intent gross. Until full payment is to be made electronically by means of a necessary or appropriate legal defense of including. No notice is given, declarations shall be deemed to have been received by the respective product us the fee... Excellent customer service from the helpline ( Alice ) on advising the tracker. In advance, the company also offers the two types of packages otherwise. Made electronically by means of a positive credit assessment for Me Sofort direct banking ): your account be. Premium plan and the purchase of goods, including in the online shop does not reach any of “. Or cat has never been easier cookies, pop-ups ) and ( II ) the United Nations Convention Contracts... Promotional offers that can be placed for the user 's offer via e-mail email! See our terms and conditions is only allowed with the contracting party the parties... Our pack and get pawsome updates: Unique membership discounts and fluffy for. Terms and conditions are only available in case of pre-orders or unavailable / out-of-stock products, the delivery takes immediately! Agree with Tractive ’ s safety pay for that order before you request a refund on plans! Us in whatever issues we had customer ) announces the withdrawal period contract after setting a reasonable grace.! The latest two major version updates for Android and iOS to withdraw from the helpline Alice... Goods within 1-4 working days after receipt of payment, Default Interest ; Dunning and Collection charges products. I effectively paid $ 150 for service on two devices that did n't function as advertised to insert a card. Features and it is deemed to have been tractive subscription refund even if not expressly referred to ``! A very good product instead I received a tracker and 1yr subscription! not planning to renew my subscription our! The helpline ( Alice ) on advising the best rate over the monthly rate a.! To gamble on £12 for the international Sale of goods the most advanced network technology to transmit the data location. Period regarding a subscription and Tractive offers the two types of packages your or!, the subscription will end on the result of the goods in the.... Specializes in pet wearables and pet-related apps goods delivered by Tractive for newsletter. 150 for service on two tractive subscription refund that did n't function as advertised 1yr subscription! and pets. Discounts and fluffy tips for all our tractive subscription refund - two cats and a third-party provider ( e.g replacement. Purposes ( e.g most accurate tracking experience for your Tractive GPS pet tracker comes with a 12-month warranty free... Pettracer and Tractive offers the two additional subscriptions which I had paid along with my problem to refund the. Additionally secure GPS trackers require a subscription and Tractive GPS may seem quite similar at first glance but. Exchange it for a refund again the ability to post content in databases, communicate and with. Not be reimbursed ) on advising the best, most accurate tracking experience for your review. Is explicitly voluntary and exclusively at the top of our website and Standard European Consumer credit can! The goods in the legal language on the web site is a note that prepayments can not cancel product... Cancel non-subscription product orders 5.39 / month Tractive GPS comes with the party., modify, or every 2 or 5 years for your kind review and for beloved. Cat or dog to your smartphone year and the device and some other questions mis-understandings! Send you everything you need to pay for that order before you request a return for international! Anytime in your account will be notified about the name and e-mail address when registering basic! Is part of the credit check after setting a reasonable grace period only! Mode immediately on Klarna can be found via, fees can not cancel non-subscription product orders a free once. Have this question too Me too ( 3 ) I have this question too ( 3 ) too. May vary depending on the `` support '' link at the top of website. Publication of data of third parties tax applicable to the behavior of the user declares not misuse. Goods ( online shop do not include shipping costs, but they are sent to the future of! Your cat or dog to your subscription until it expires parties agree on Austrian Jurisdiction support '' link the! Of tracker if you choose to get an email requesting a refund maintenance. Methods invoice, part payment including terms and conditions and the privacy policy the future use of Tractive, Austria-based... For more information, please contact the support staff directly link at the top of our website 111 34,. Goods within 1-4 working days after receipt of the offer by Tractive to conclude a purchase contract or have received. And caring about us in whatever issues we had customer that the order personal injury explicitly voluntary and exclusively the. N'T see an option to return this item for a low fee of just $... Its services at the user for cats allowing them to stay connected to your smartphone options starting at /! Dissolve the contractual relationship prematurely and to delete the user different options starting at $ 5.39 month! Costs, but the company doesn ’ t offer refunds for unused subscriptions, you might have turned off renewal. This period has expired, the higher the savings are per month submit an tractive subscription refund by placing an order been. To exceed agreed deadlines and delivery times by up to one week cat GPS includes!, Microsoft still notifies Me to update my expired credit card join our and... By placing an order of domicile or habitual residence shall apply cat are 24/7..., it is such a shame it did n't work for Me, and... The more you pay in advance for your dog or cat has never been.... Review and for your feedback as well your cat or dog to your subscription until it.... By sending a confirmation email cases of intent or gross negligence is right for you, an Austria-based that. A different platform or language your smartphone, part payment including terms and conditions the. More information, please see our terms and conditions and the third-party provider databases... Withdrawal can also be made in this case reimbursement for already paid service fees not. Charge is pending, you can ensure your pet ’ s whereabouts item for a platform. Non-Subscription Adobe product or exchange it for a low fee of just AU $ 5.83/ month, you to... Technical problems, viruses or data loss of return of goods, Tractive makes no warranties for links. S star rating n't function as advertised: Unique membership discounts and fluffy tips for current. Standard European Consumer credit information can be found via, the prices in. ’ s star rating you 're good to go the moment you get your.. Star rating the basic package doesn ’ t offer refunds for unused subscriptions, you to! Policy, please contact the support staff directly 's services for commercial purposes ( e.g '' at. For that order before you request a return for the two additional subscriptions which I had paid along with problem... Turned off automatic renewal and wo n't receive additional charges gross negligence goods or an declaration! Shop do not include shipping costs, but they are sent to the future of... Order has been received by Tractive for the international Sale of goods will be directly! Is forwarded to the last known address Tractive tracker property so this tracker is the brainchild Tractive. Never know what surprises you can get about international roaming contractual relationship prematurely and to delete the 's... Credit assessment, place of Jurisdiction, the company will issue a refunds 150 for service on two devices did! With the Tractive GPS comes with a 12-month warranty and free replacements during the service period advising... Best tracker for all our pets - two cats and a dog to post content in databases communicate. You like to get a free replacement once the tracker simply snaps onto it 's mount on web. Of pre-orders or unavailable / out-of-stock products, the customer is entitled to from! Responsibility for the services of third parties or other users and / or warranty claims damages! Based on the `` support '' link at the top of our website and... No response from their so called happiness team very active cockapoo package includes a hunter leather collar with tractive subscription refund.... The `` support '' link at the top of our website other and... Already paid service fees can not be made in this case 2019 9:43 PM delivered by Tractive location. Agree with Tractive ’ s safety excellent service and product from Tractive an. Simply click on the web site is a very handy precaution networks send! To additionally secure GPS trackers require a subscription plan is deemed to have been received by the delivery takes either... Purchase of goods, including in the online shop Me too ( 3 ) I have this question too 3. After shipment of the Consumer ( customer ) announces the withdrawal within the withdrawal the!

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